Legal

bx99 Privacy Policy — Your Data, Your Rights

bx99 is committed to protecting the personal information of every player on our platform. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you hold over your own information.

📅 Last Updated: January 2026

Introduction

This Privacy Policy ("Policy") is issued by bx99 ("Company", "we", "us", "our") and applies to all personal data collected through the bx99 website, mobile interface, and associated gaming and payment services accessible at bx99.lat. The Policy describes how bx99 processes personal data in its capacity as a data controller. By registering an account or using the bx99 platform in any way, you acknowledge that you have read and understood this Policy and that your personal data will be handled as described herein.

bx99 takes data protection seriously. We collect only the personal data that is necessary to operate a safe, compliant, and enjoyable gaming platform for our players in Bangladesh. We do not sell, rent, or trade your personal data with third parties for marketing purposes. This Policy should be read alongside our Terms and Conditions, which form part of the overall agreement between you and bx99.

Data We Handle at a Glance

📱
Registration Data
Mobile number, date of birth, and account credentials collected at sign-up.
🎮
Gaming Activity
Game history, bet records, session durations, and win/loss data linked to your account.
💳
Payment Data
Deposit and withdrawal records, wallet identifiers (bKash, Nagad), and transaction timestamps.
🔒
Security Data
IP addresses, device identifiers, login timestamps, and session tokens used for fraud prevention.
🚫
Not Sold
Your personal data is never sold, rented, or traded to third parties for advertising or marketing.
✉️
Contact Requests
Support chat transcripts and email correspondence retained for service quality and dispute resolution.

1. Information We Collect

bx99 collects personal data through several means: directly from you when you register or interact with the platform, automatically as you use the service, and from payment providers when you make deposits or withdrawals. The categories of personal data we collect are described below.

👤Identity and Contact Information
When you register a bx99 account, we collect your mobile phone number, date of birth, and any name or username you provide. If KYC verification is requested, we may additionally collect a copy of a government-issued identification document to confirm your identity and age. This data is used to verify your eligibility to use the platform and to comply with our age-restriction policy (21+ only).
💰Financial and Transaction Data
bx99 records all deposit and withdrawal transactions associated with your account, including the payment method used (e.g. bKash wallet number, Nagad number, card last four digits), transaction amounts, timestamps, and processing status. We do not store full card numbers or mobile banking PINs — these are handled exclusively by the respective payment provider. Our records contain only the reference data returned by the payment provider after a transaction is completed.
📊Usage and Technical Data
When you use the bx99 platform, we automatically collect technical and behavioural data including your IP address, device type, operating system, browser type, session start and end times, pages visited, games played, bet amounts and outcomes, and in-session navigation patterns. This data is used to operate the platform, detect fraud, improve performance, and personalise your experience where applicable.
📍Communications Data
If you contact bx99 support via live chat, the transcript of that conversation is retained on our systems for a period of up to 12 months for quality assurance, training, and dispute resolution purposes. We do not record telephone calls. Any written communications you send to our support email are likewise retained for operational and compliance purposes.

2. How We Use Your Information

bx99 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent.

  • To create, verify, and maintain your bx99 account, including age and identity verification in compliance with our 21+ policy.
  • To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and to maintain accurate financial records.
  • To provide access to the bx99 game library, live casino tables, sports betting markets, and all other platform features associated with your account.
  • To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, use of automated tools, and other conduct that violates our Terms and Conditions.
  • To operate our responsible gaming programme, including monitoring for indicators of problem gambling and making available the deposit limit, cooling-off, and self-exclusion tools built into your account.
  • To send you service communications related to your account (e.g. deposit confirmations, withdrawal notifications, security alerts, and KYC requests). We may also send promotional communications where you have consented to receive them; you may opt out at any time via your account settings.

bx99 processes your personal data on the following legal bases, depending on the nature of the processing activity and the applicable legal framework.

📝Contractual Necessity
The majority of the data processing carried out by bx99 is necessary to perform the contract between you and bx99 — specifically, to operate your account, process payments, provide access to games, and manage bonuses. Without this processing, bx99 cannot provide its services to you.
⚖️Legitimate Interests
bx99 processes certain data — including technical usage data and fraud-detection signals — on the basis of legitimate interests: specifically, the interests of operating a secure platform, preventing financial crime, and maintaining the integrity of our gaming environment. We have assessed that these interests are not overridden by your rights and freedoms where proportionate safeguards are in place.
✅Consent
Where bx99 sends you optional promotional communications (bonus offers, seasonal promotions, new game announcements), we do so on the basis of your consent, which you provided at registration or subsequently opted into via your account settings. You have the right to withdraw this consent at any time by updating your communication preferences in your account or by contacting support.

4. Sharing Your Information

bx99 does not sell, rent, or share your personal data with third parties for their own marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

🤝Service Providers
bx99 engages a limited number of third-party service providers to operate the platform — including payment processors (such as the operators of bKash, Nagad, Rocket, and Upay gateway integrations), game content providers, cloud hosting providers, and fraud-detection technology vendors. These providers are given access only to the personal data they need to perform their contracted services, and they are contractually prohibited from using that data for any other purpose.
🏛️Legal and Regulatory Obligations
bx99 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by a lawful request, court order, or applicable legal obligation. bx99 will only comply with requests that are legally valid and will disclose only the minimum data necessary to satisfy the request.
🚫No Sale of Data
bx99 does not and will not sell, license, or otherwise transfer your personal data to any third party for that party's own commercial, advertising, or marketing purposes. This prohibition applies regardless of whether the data is presented in identifiable, pseudonymised, or aggregated form.

5. Cookies and Tracking Technologies

bx99 uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device that help us operate the site, remember your session, and understand how players use the platform. We use three categories of cookies:

  • Strictly necessary cookies: required for the platform to function, including session authentication and security tokens. These cannot be disabled without breaking core site functionality.
  • Functional cookies: remember your preferences such as language settings and responsible gaming limits you have set, so you do not have to re-enter them each session.
  • Analytics cookies: collect aggregated, anonymised data about how players navigate the platform. This data helps bx99 identify usability issues and improve the overall experience. No individual player is identifiable from analytics data.

You may adjust your browser settings to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your bx99 account and using core platform features. Functional and analytics cookies may be disabled without affecting your ability to access and play games.

6. Data Security

bx99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. All data transmitted between your device and the bx99 platform is encrypted in transit using SSL/TLS protocols. Data stored on our servers is protected by access controls, encryption at rest where applicable, and regular security audits conducted by our technical team.

Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident that materially affects your personal data, bx99 will notify you as soon as reasonably practicable using the contact details registered on your account. We strongly recommend that you use a strong, unique password for your bx99 account and that you do not share your login credentials with any other person. If you suspect unauthorised access to your account, please contact bx99 support immediately.

7. Data Retention

bx99 retains your personal data for as long as your account remains active and for a defined period after account closure, in order to meet our record-keeping obligations, respond to disputes or legal claims, and comply with applicable anti-money-laundering requirements. As a general rule, account data and financial transaction records are retained for a minimum of five years from the date of account closure. Communications data (support chat transcripts and emails) is retained for up to 12 months from the date of the communication. Technical and usage data held in anonymised or aggregated form may be retained for longer periods for analytical purposes, as no individual is identifiable from such data. Upon expiry of the applicable retention period, your personal data will be securely deleted or permanently anonymised.

8. Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in relation to the personal data bx99 holds about you. To exercise any of these rights, please contact bx99 support using the details in Section 11. bx99 will respond to all valid rights requests within a reasonable timeframe and without charge.

Right of Access
You may request a copy of the personal data bx99 holds about you at any time. We will provide this in a commonly used electronic format within a reasonable period of your request.
Right to Rectification
If any personal data bx99 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Please note that certain data — such as your date of birth — cannot be altered once verified via KYC without a formal review process.
Right to Erasure
You may request that bx99 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to our legal retention obligations — we cannot delete data that we are required by law to retain for anti-money-laundering or dispute-resolution purposes.
Right to Restrict Processing
In certain circumstances — such as where you contest the accuracy of your data or where you have objected to processing — you may request that bx99 restrict how it processes your personal data while the relevant issue is being resolved. During a restriction period, bx99 may store your data but will not use it for active processing unless required by law.
Right to Data Portability
Where processing is based on your consent or on a contract, you may request that bx99 provide you with a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider of your choice.

9. Children and Underage Players

The bx99 platform is strictly restricted to individuals aged 21 and above. bx99 does not knowingly collect or process personal data belonging to anyone under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and permanently close the associated account. If you are a parent or guardian and you believe that a minor in your care has registered on bx99, please contact our support team immediately at [email protected] so that we can take prompt action.

10. Changes to This Privacy Policy

bx99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the features of the platform. When we make material changes to this Policy, the revised version will be published on this page with an updated effective date at the top. Your continued use of the bx99 platform after a revised Policy has been published constitutes your acceptance of the changes. We encourage you to review this page periodically so that you remain informed about how bx99 collects, uses, and protects your personal information.

11. Contact Us About Your Privacy

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how bx99 handles your personal information, please contact our support team. Our Bangla-speaking support agents are available 24/7 and will handle all privacy-related requests with the appropriate care and confidentiality.

Email us at: [email protected]
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